Refund Policy
To start the return process, click the link below:
Start a Return
Please return the product to:
CNPUSA Returns
2119 South 1200 West Suite 102
Woods Cross, Utah 84087
Returns will be processed within 7-10 business days after the product is received.
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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
All return shipments to Complete Natural Products are covered at the customer’s expense, unless it was a CNP mistake.
To start a return, you can also contact us at info@cnpusa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
International Shipping
Complete Natural Products is pleased to offer international shipping to many destinations worldwide. However, we cannot guarantee the delivery of packages shipped internationally due to factors beyond our control, such as customs delays, shipping carrier issues, or local delivery problems.
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Customs and Duties: Any customs fees, import taxes, or duties are the responsibility of the customer. We are not liable for any additional charges incurred during the shipping process.
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Lost, Damaged, or Stolen Packages: Complete Natural Products is not responsible for lost, damaged, or stolen packages once the shipment leaves our facility. If an issue arises with your package, we recommend contacting the shipping carrier directly to resolve the situation.
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Delivery Timeframes: Estimated delivery timeframes are provided as a guideline and may be subject to delays due to customs processing or other factors. We cannot guarantee delivery by a specific date.
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Tracking Information: We will provide tracking information for international shipments when available. However, tracking may not always be updated or available in certain countries.
By placing an international order with Complete Natural Products, you acknowledge and accept these terms and conditions. If you have any questions or concerns regarding your order, please contact our customer service team for assistance.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cnpusa.com.
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Please be aware that all health issues and symptoms cannot be resolved immediately. Many issues have taken time to develop and equally take some time to resolve themselves. Herbal supplements are a time-tested remedy that might take longer than usual to show results.
If there is damage to product or an issue with an order, Complete Natural Products will replace the products you have purchased and/or refund the entire purchase price of the product (pending a return) less any handling charges, discounts or shipping costs incurred.
Please note that we accept returns of unopened bottles and jars only. We do not accept returns of opened bottles and jars. All refund requests must be made within 30 days of the purchase date to be considered.
With order cancellation returns, there is a minimum handling fee that will be applied.
All return shipments to Complete Natural Products are covered at the customer’s expense.
Errors and/or omissions on orders committed by the customer will be handled with minimum handling and shipping costs. All customers are responsible to enter or confirm the correct billing and shipping address on their order. A confirmation is sent to the customer’s email address to verify all order information. If there is something that is not correct, please notify us by phone, or email so that we can correct the error.
All liability for the order is passed to the customer once the order is given to the shipping carrier. Complete Natural Products attempts to balance shipping cost with the shipping time frame. The customer agrees to accept Complete Natural Product’s choice of shipping carrier unless the carrier is expressly designated on the order by way of the customer’s selection.
Errors on orders, or product issues caused by Complete Natural Products will be handled fully at our expense and replaced as reasonably quick as is possible.
Only the last order of any multiple purchases will be refunded.
To receive a refund on unused products, the items must be received by Complete Natural Products in a re-sellable condition being unused and unopened.