Refund Policy

Please be aware that all health issues and symptoms cannot be resolved immediately. Many issues have taken time to develop and equally take some time to resolve themselves. Herbal supplements are a time-tested remedy that might take longer than usual to show results.

If there is damage to product or an issue with an order, Complete Natural Products will replace the products you have purchased and/or refund the entire purchase price of the product (pending a return) less any handling charges, discounts or shipping costs incurred.

Please note that we accept returns of unopened bottles and jars only. We do not accept returns of opened bottles and jars. All refund requests must be made within 30 days of the purchase date to be considered.

With order cancellation returns, there is a minimum handling fee that will be applied.

All return shipments to Complete Natural Products are covered at the customer’s expense.

Errors and/or omissions on orders committed by the customer will be handled with minimum handling and shipping costs. All customers are responsible to enter or confirm the correct billing and shipping address on their order. A confirmation is sent to the customer’s email address to verify all order information.  If there is something that is not correct, please notify us by phone, or email so that we can correct the error.

All liability for the order is passed to the customer once the order is given to the shipping carrier.  Complete Natural Products attempts to balance shipping cost with the shipping time frame.  The customer agrees to accept Complete Natural Product’s choice of shipping carrier unless the carrier is expressly designated on the order by way of the customer’s selection.

Errors on orders, or product issues caused by Complete Natural Products will be handled fully at our expense and replaced as reasonably quick as is possible.

Only the last order of any multiple purchases will be refunded.

To receive a refund on unused products, the items must be received by Complete Natural Products in a re-sellable condition being unused and unopened.

To start the return process, click the link below:

Start a Return

Please return the product to:

CNPUSA Returns
1265 West 1275 North, Suite 7
Centerville, Utah 84014

Returns will be processed within 7-10 business days after the product is received.