Complete Natural Products – Return & Refund Policy

30-Day Return Policy
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

To be eligible, items must be:

• Unused and unopened

• In original packaging

• Accompanied by proof of purchase (receipt or order confirmation)

We only accept returns for unopened bottles and jars. Opened items are not eligible for return.

---

How to Start a Return

To initiate a return:

1. Click the link below:
   Start a Return

2. Or contact us at info@cnpusa.com

3. Ship the product to:
   CNPUSA Returns
   2119 South 1200 West, Suite 102
   Woods Cross, Utah 84087

Returns are processed within 7–10 business days after we receive the product.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

---

Multiple Orders Policy

If multiple orders have been placed, only the most recent order is eligible for a refund.

---

Refunds

Once we receive and inspect your return, we’ll notify you if it has been approved. If approved:

• A refund will be issued to your original payment method within 10 business days

• It may take additional time for your bank or credit card provider to process and post the refund

• If more than 15 business days have passed since approval, please contact us at info@cnpusa.com

Refunds may be subject to:

• A minimum handling fee on cancellation returns

• Deductions for discounts, shipping charges, or handling fees

To receive a refund, returned items must be unused, unopened, and in resellable condition.

---

Damaged, Incorrect, or Defective Items

Inspect your order upon delivery. If there’s an issue (damaged, defective, or incorrect item), contact us immediately at info@cnpusa.com.
We will evaluate the issue and replace the item or issue a refund at our expense.

---

Non-Returnable Items

We do not accept returns on:

• Perishable goods (food, flowers, or plants)

• Custom or personalized products

• Personal care or beauty products

• Hazardous materials, flammable liquids, or gases

• Sale items or gift cards

---

Exchanges

To exchange an item:

1. Return your original item following the steps above

2. Once accepted, place a new order for the replacement item

---

EU 14-Day Cooling-Off Period

For orders shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason.
Items must be:

• Unused and unworn

• In original packaging

• Accompanied by proof of purchase

---

International Shipping

We ship to many countries worldwide. Please note:

• Customs & Duties: Customers are responsible for all customs fees, import taxes, and duties

• Lost, Damaged, or Stolen Packages: CNP is not responsible after your order leaves our facility. Contact the carrier directly for assistance

• Delivery Timeframes: Estimated delivery times are not guaranteed due to customs or carrier delays

• Tracking: Provided when available, but may be limited in some countries

By placing an international order, you accept these terms.

---

Additional Notes

• Health & Herbal Supplements: Herbal remedies may take time to show results. Please allow adequate time for the product to work.

• Customer Errors: If errors occur on the customer’s end (e.g., incorrect address), returns and replacements may incur minimal handling/shipping costs

• Shipping Liability: Once the order is given to the carrier, liability transfers to the customer

• Carrier Selection: Complete Natural Products reserves the right to choose the shipping carrier unless otherwise requested at checkout

---

For any questions, please contact us at info@cnpusa.com. We’re here to help.